CBT techniques for managing stress and burnout for frontline retail staff

Another article that may be relevant for you to share if you support recruitment in Retail and particularly 'front line' employees. This article is based in UK and may include worthwhile information that you can share with your HR contacts, wherever they are based. 

The high-pressure environment and customer interactions that front line retail staff face can take a toll on their mental health.

Here's how businesses are supporting their employees in the face of customer aggression and negative experiences, using CBT techniques.